Euresa, European Economic Interest Grouping comprised of 14 European insurance companies (including Macif, Maif and Matmut), was looking to adapt accident reports electronically via an app prototype called “E-constat”.
Establish an immersive environment for testers
Both printed and digital forms are available to participants to collect information on their respective advantages and drawbacks.
It would save a tremendous amount of time to fill it online and send directly to the insurance company” (a participant)
Most participants stated that filling the printed form was a tedious task (administrative information taking too long to fill in, sketch being a source of disagreement, fear of making a mistake or deletion) and felt ready to use and recommend the app to their relatives. The “e-constat” has a promising future ahead of it!
Results
The conclusions are very encouraging ! A large majority of participants is ready to use and recommend the accident report form on smartphone.